Customer Service Advisor
We usually respond within a day
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.
Pay and Benefits:
- A starting salary of £25,970 along with an annual company bonus scheme
- Working Monday to Friday
- Hybrid working available
- And many more!
What you’ll be doing:
- Utilising various communication methods to seek out new dealer opportunities, working to get them on board with First Response Finance.
- Building your own accurate and timely strategies to win business and support the growth of the department and be able to manage and prioritise your call cycle based on the potential of the dealerships at hand
- Delivering a high level of customer service to both our dealer partners and customers, whether this is inbound or outbound
Key Responsibilities:
- Results driven, highly motivated & confident when speaking with a range of people
- Active listener and effective communicator with customers, dealers, and team members to build relationships
- Having a keen eye for detail and not afraid to make critical decisions, utilising data and weighing up all of the information you have to hand
- A resilient person who has the ability to deal with any conflicts positively and objectively.
To apply for this position:
- You must have the permanent right to work in the UK.
- Department
- Sales
- Role
- Dealer Account Manager
- Locations
- Nottingham
- Remote status
- Hybrid Remote
Nottingham
Perks & Benefits
-
Mental Health & Wellness🧠
Private Medical Insurance, Mental Health at work training for 100% of managers, enhanced sick pay, cycle to work scheme, massages, flu vaccinations, fruit baskets and many more! -
Your Life, Your Way💓
Care days, enhanced maternity and adoption pay, adding family members to your Private Medical Insurance Policy, buying and selling holidays, one to one catch ups with your line managers and much more! -
Financial Stability💸
Company-wide bonus scheme, enhanced pension scheme, thousands of discounts at high street retailers, no commission structures and much more! -
Career Development📚
Internal development schemes, 2x weekly personal development sessions, and much more!
Workplace & Culture
We tried to think of words that best describe what it’s like to work at First Response, but we thought that pictures might do a better job!
If you like what you see, don’t forget to connect with us and be the first to find out what roles become available.
Customer Service Advisor
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