Our IDM's are our version of Account Managers, responsible for prospecting and developing used car dealer relationships. They are phone based and their main aim is to build and retain mutually beneficial relationships in their territory.
Each IDM has a geographical territory, all of which are relatively large, and it is their responsibility to make sure that they know their territory inside and out, making sure it performs well. IDM’s deliver exceptional customer service both to our dealership partners as well as our customers. All our IDM’s are trained in the customer journey as well as the dealer journey, meaning that 9 times out of 10 the first person a customer or dealer reaches will be able to answer their query, or know exactly who will be able to!
Time keeping, influence, resilience and problem solving are all crucial skills for this role. It is also really important that you can think on your feet as you will be making and receiving many calls every day.