Customer Service Advisor
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits:
- A starting salary of £27,009 moving to £35,034 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!
Key Requirements:
- A genuine 'Team Player', working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'
Key Responsibilities:
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position:
- You must have the permanent right to work in the UK
- Department
- Account Management
- Role
- Account Manager
- Locations
- Leigh
- Remote status
- Hybrid
If you like what you see, why not take a look at the jobs we are currently recruiting for by clicking below.
Leigh
Perks & Benefits
-
Mental Health & Wellness🧠
Private Medical Insurance, Mental Health at work training for 100% of managers, enhanced sick pay, cycle to work scheme, massages, flu vaccinations, fruit baskets and many more! -
Your Life, Your Way💓
Care days, enhanced maternity and adoption pay, adding family members to your Private Medical Insurance Policy, buying and selling holidays, one to one catch ups with your line managers and much more! -
Financial Stability💸
Company-wide bonus scheme, enhanced pension scheme, thousands of discounts at high street retailers, no commission structures and much more! -
Career Development📚
Internal development schemes, 2x weekly personal development sessions, and much more!
Workplace & Culture
We tried to think of words that best describe what it’s like to work at First Response, but we thought that pictures might do a better job!
If you like what you see, don’t forget to connect with us and be the first to find out what roles become available.
Customer Service Advisor
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