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Internal Opportunity

Customer Experience Advisor

Due to internal movement within the team, we're excited to offer a new opportunity for an active listener and effective communicator to join the Customer Experience team in Nottingham as a Customer Experience Advisor!

Join a team where collaboration, empathy, and accuracy are key to making a real impact.

Curious about the role? Take a quick look to learn what it’s all about, what we’re looking for, and how you could be a great fit!

What will you be doing?

  • You’ll be handling a high volume of incoming calls from customers who need support with issues related to their vehicles
  • Liaising with customers and dealers when a vehicle issue arises to help support a resolution for the customer
  • Informing customers of what assistance can be offered following a vehicle issue, under the Consumer Rights Act 2015
  • Logging complaints and gathering all relevant information including timeline of events and setting expectations with both customers and dealers
  • Handling written formal complaints and assessing the information provided
  • Helping dealers with any enquiries they may have
  • Providing updates to customers and dealerships on the progress of their complaint
  • Ensuring all notes and information is up to date on the system and the correct correspondence is being sent to all parties
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Jordan's Journey

Find out how one bold move changed Jordan's career path, learn more here on His Journey from Underwriting to CET

What skills are we looking for in you?

  • An active listener and effective communicator via all means presented to you.
  • Can identify and deal with any conflicts positively and objectively.
  • A willingness to help our customers no matter how they’re feeling by being patient, listening carefully, and being level-headed.
  • A team player who is also able to help and support your colleagues’ cases as and when required
  • Good attention to detail, in order to ensure all the information collated is accurate
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Wanting to find out more before applying?

We’ll be holding a drop-in session on Monday 18th August from 12:00 - 13:00, offering you the chance to gain a better insight into both the role and the department. This is a great opportunity to ask questions, learn more about what to expect, and speak with your potential new colleagues.

Please click here to register your interest for the drop in session.

This Opportunity

The working hours for this role are:

  • Monday – Friday: 09:00 - 17:30

To apply for this position you must be located in Nottingham. There is an expectation that you will work in our Nottingham office a minimum of three days a week (Tue, Wed, Thu), with the team, likely to be more frequent during training.

If you have any questions in the mean time about the role please contact Susan Taylor, Paula Bower, or any of the guys on their team.

Application Close Date: Friday 22nd August @ 09:00

More information will follow to candidates who apply over the coming weeks regarding next steps of this application process.

If you're passionate about delivering excellent customer service and want to be part of the Customer Experience team, apply below!


Apply Here

Already working at First Response Finance?

Let’s recruit together and find your next colleague.

@firstresponsefinance.co.uk