Graduate Vulnerable Customer Trainee
Why Join Us?
Are you a recent graduate seeking a purposeful start to your career, where the work you do genuinely helps people?
At First Response Finance, previous financial services experience is not required. We seek curious, empathetic people who are keen to learn. Our structured Graduate Vulnerable Customer Trainee role will give you the knowledge, skills and confidence to support customers in vulnerable circumstances while building a long-term career within a growing financial services business.
If you communicate clearly, enjoy solving problems and want to make a positive difference, we’d love to hear from you.
Why This Role Is Ideal for Graduates
This role is designed for graduates from any discipline. We value potential and attitude above prior sector experience.
From day one you'll receive:
A comprehensive 3-day onboarding programme
A structured training pathway with hands-on coaching
Dedicated weekly development time and feedback
Clear career progression opportunities across the business
Access to specialist development and leadership pathways
Curious to learn more - click below to learn more!
Could First Response Finance Be Where Your Graduate Journey Begins?
About the Role
As a Graduate Vulnerable Customer Trainee within our Account Management team, you will support customers with their finance agreements and assist those experiencing financial difficulty, health challenges or other life events that require additional care and understanding.
The role is primarily telephone based, handling inbound and making outbound calls. You will use active listening and problem-solving to understand each customer’s situation and identify the most appropriate, compassionate outcome.
There are no call targets, allowing time to build rapport and focus on achieving fair and sustainable customer outcomes.
You will receive structured training and mentoring; prior experience with vulnerable customers is helpful but not essential and we will send a full role profile to you once you've applied.
What You'll Learn
Throughout your tenure you will gain skills and experience including:
Customer relationship management
Active listening and communication techniques
Managing sensitive and complex customer conversations
Problem-solving, decision-making and negotiation
Knowledge of consumer finance and regulated environments
Data awareness and analytical thinking
Resilience, confidence and professional development
Commercial awareness and how customer outcomes link to business performance
Who This Role Would Suit
This role is suitable for graduates who enjoy:
Helping and supporting others
Building relationships and earning trust
Solving problems and thinking critically
Working collaboratively in a team
Learning new skills and progressing a career
Working in a values-led environment with a focus on positive impact
No prior sector experience is required — we value attitude, empathy and potential.
Essential Skills
We are looking for people who can demonstrate:
Strong verbal communication and rapport building
Curiosity and confidence to ask the right questions
Empathy and a non-judgemental approach
Excellent active listening and attention to detail
A problem-solving mindset and sound judgement
Resilience and openness to feedback
Good organisational and time management skills
Ability to learn new systems and follow process
Teamworking and a positive approach to personal development
Why First Response Finance?
Our purpose is simple:
People. Service. Profit.
We invest in our people because great service delivers the best outcomes for customers and the business. Our values guide how we work:
Customer Driven
Team Player
Winning Attitude
Open and Honest
We prioritise attitude, curiosity and a cultural fit over prior experience.
Rewarding Your Development
Starting Salary: £28,934
Planned salary increases at 6, 12, 24 and 36 months
Salary potential up to £37,531 within 36 months
Annual Company Bonus Scheme
Other benefits include:
Private Medical Insurance
Enhanced Pension
Hybrid Working
Buy and Sell Holiday Scheme
High Street Discounts
Electric Vehicle Scheme
Structured training from day one
All of these will depend on tenure and your performance within the role.
Working Hours
This is a full-time role. During training you'll work Monday to Friday, 09:00 to 17:30.
Following successful completion of training:
Monday to Friday: 09:00 to 17:30
One late shift per week (Tuesday or Thursday): 10:00 to 18:30
One Saturday per month: 09:00 to 13:00 (paid as overtime)
Hours may vary to meet business needs and additional office attendance may be required during training.
Location
The Account Management Team is based in Leigh (WN7 3XZ).
You must have the permanent right to work in the UK to apply for this role.
The closing date for this role will be Tuesday the 8th of September.
- Department
- Account Management
- Role
- Account Manager
- Locations
- Leigh
- Remote status
- Hybrid
Leigh
Perks & Benefits
-
Mental Health & Wellness🧠
Private Medical Insurance, Mental Health at work training for 100% of managers, enhanced sick pay, cycle to work scheme, massages, flu vaccinations, fruit baskets and many more! -
Your Life, Your Way💓
Care days, enhanced maternity and adoption pay, adding family members to your Private Medical Insurance Policy, buying and selling holidays, one to one catch ups with your line managers and much more! -
Financial Stability💸
Company-wide bonus scheme, enhanced pension scheme, thousands of discounts at high street retailers, no commission structures and much more! -
Career Development📚
Internal development schemes, 2x weekly personal development sessions, and much more!
Workplace & Culture
We tried to think of words that best describe what it’s like to work at First Response, but we thought that pictures might do a better job!
If you like what you see, don’t forget to connect with us and be the first to find out what roles become available.