First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

Pay and Benefits:

• A starting salary of £27,955, increasing at 6, 12, 24, and 36 months to £36,261 

• An annual company profit share bonus scheme

• Working Monday to Friday with one Saturday per month

• Hybrid working available once through the training period

• And many more 

Key Requirements:

• A customer focussed person who seeks to understand the needs of each individual customer, managing expectations, tailoring the support accordingly and delivering on good customer outcomes.

• Have a good understanding of the vehicle buying industry alongside current market conditions when it comes to buying and selling varying types of vehicles.

• A good communicator who can convey the key functions and needs of the department to others around the business, whilst also being comfortable with challenge and debate, in and out of the team.

Key Responsibilities:

• Contact our customers through differing mediums to help engage in communication with us and support through the vehicle buying process and solicit our previously approved customers, through the use of marketing communication tools, and re-engage them in their approval for finance

• Answering Inbound and Outbound calls to manage an individual queue of work to ensure contact is kept up to date and unique to each individual customer/dealer.

• To work closely with the relevant internal departments to negotiate and discuss best outcomes for our customers.

To apply for this position:

• You must have the permanent right to work in the UK.