Sales Support Administrator

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Sales Support Administrator- Leigh, Manchester (WN7 3XZ) 

SALARY: Very competitive + company bonus scheme + benefits


Monday- Friday: 09.00-17.30

One day per week (Between Monday and Friday) you will be required to work the late shift: 10.30-19.00

You will also be required to work one Saturday per month, in line with your team: 10.00-16.00

You will be required to work some Bank Holidays, in line with your team

LOCATION: Leigh (Manchester)

THE ROLE You will work as part of our Sales Support Team managing new applications into the business. You will work closely with our Underwriters to check all inbound documentation and ensure it is sufficient, relevant and accurate to support the finance application.

Part of the role is to build and maintain positive relationships with our customers and dealers by managing time expectations and updating them when necessary. We aim to make our process as simple and efficient as possible to ensure that the customer is satisfied and that they receive our excellent service.


  • You will be checking and reviewing legal documentation received for Hire Purchase agreements
  • You will be required to communicate with dealers and customers to gather missing information and to update them on the status of the application.  Focussed on satisfying the demands of our customers and dealers as efficiently as possible
  • You will work with your team members and the wider Underwriting team to ensure the process is as quick and efficient as possible for the customer
  • Take responsibility for the measures that are relevant to the role and the team as a whole, in order to make any necessary improvements


We are looking for Driven, Talented and Committed individuals who want to build a stable Career in the finance sector.

This role requires the individual to have:

  • Good attention to detail – you will be checking and cross referencing many different documents, so we are looking for you to have a good eye for detail.
  • The ability to multi-task, as you may be working numerous customers’ accounts at the same time.
  • Good communication skills to enable you to liaise between your colleagues, customers and dealers.
  • Problem solving skills – this role requires you to be able to understand a problem and draw accurate conclusions and solutions.

First Response Finance prides itself on our core staff values. It is important that you feel you could display the following within your role here:

  • Be Open and Honest : all our development and training mechanisms are based on feedback, so you will be expected to be honest about your areas of development so we can help you thrive and progress;
  • be a Team Player : you need to work well in a team, share information, and care about other team members’ accomplishments as well as yours whilst being approachable;
  • display Winning Attitude : we expect you to put the effort and work hard to achieve your goals regardless of the barriers and conflicts that are in their way; you are expected to make mistakes, learn from them and improve;
  • have good Communication skills : your job will entail talking to customers, so you are expected to feel comfortable listening and communicating with others

THIS ROLE REQUIRES NO EXPERIENCE in the finance sector. Only your Talent and Values will matter when it comes to getting an opportunity at First Response. This is a great opportunity if you are ready to be Challenged and have the drive to take ownership for your own Development.

To apply for this role, you will also need:

- to be over the age of 18

- to have the right to work in the UK


We offer fantastic benefits to our team members such as private medical insurance, enhanced company pension, company annual bonus scheme, subsidised quarterly social budget, holiday buy/sell scheme, and a rewards portal with discounts from major retailers.

Our ‘People-Service-Profit’ based culture has won us a variety of awards with dealers and customers. In fact, we’ve been one of the Best Companies to Work for in the UK for the last seven years according to the Sunday Times! We’re looking for passionate, driven, and committed team players to join us on our journey.

Sound like you? Apply today and join the First Response Finance family 

First Response Finance are an equal opportunities employer.

Additional information

  • Remote status

    Temporarily remote

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!


WN7 3XZ Leigh Directions View page

Perks & Benefits

In exchange for your skills, talent and expertise, First Response Finance are proud to offer a wide-ranging benefits package tailored to you! Whatever your priorities might be, we are here to help and support you along the way.

  • Mental Health & Wellness🧠

    Private Medical Insurance, Mental Health at work training for 100% of managers, enhanced sick pay, cycle to work scheme, massages, flu vaccinations, fruit baskets and many more!

  • Your Life, Your Way💓

    Care days, enhanced maternity and adoption pay, adding family members to your Private Medical Insurance Policy, buying and selling holidays, one to one catch ups with your line managers and much more!

  • Financial Stability💸

    Company-wide bonus scheme, enhanced pension scheme, thousands of discounts at high street retailers, no commission structures and much more!

  • Career Development📚

    Internal development schemes, 2x weekly personal development sessions, and much more!

Workplace & Culture

We tried to think of words that best describe what it’s like to work at First Response, but we thought that pictures might do a better job! 

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