Our Customer Experience Advisors are responsible for investigating complaints from customers who are dissatisfied with any area of First Response Finance's products and services. 

Using their ability to investigate and problem solve, the team deliver impartial and well informed outcomes for our customers. A typical day involves investigating and managing all customer complaints. Communication is a key strength in this role, they use methods such as verbal, written and text messaging, to keep our customers updated every step of the way, even if the resolution is not the result they wanted. This means resilience is a key part of this role. 

The majority of the complaints we receive are about issues relating to the customers vehicles. Although resolving the complaint is our top priority, the team also ensure that any learning from the complaints are fed back to the business to improve our customers overall experience.